Terms of service.

Our commitment to you:

We are 100% invested into getting you back to your best self and will strive to achieve your movement goal based on our professional opinion.

Your commitment to us:

To get the best results from your treatment, we need your help too. Please take the time to read our terms and understand them. This will make sure both parties are on the same page and working towards your goals.

Our professional recommendations are formulated on the basis of the information provided by you, an objective and thorough examination conducted by our expert physiotherapist, as well as the specific goals jointly established by you and your designated physiotherapy practitioner. It's important that you understand our advice to avoid making your condition worse. There are many factors that can affect how well your treatment works.

If you follow our advice and keep checking in with us, we believe we can help you get great results!

T&C for PTC Performance

These Terms and Conditions outline the expectations for both you and the clinic to ensure a productive and respectful treatment experience.

Appointments:

  • Scheduling: Please arrive 5-10 minutes prior to your initial appointment to complete necessary paperwork.

  • Cancellations: We require at least 6 hours notice for appointment cancellations. Missed appointments or cancellations with less than 6 hours notice will incur a cancellation fee of 50%.

  • Late Arrivals: We strive to see all patients on time. Arriving more than 10 minutes late may result in a shortened appointment or rescheduling.

Patient Conduct:

  • Respectful Environment: We maintain a professional and respectful environment for both patients and staff. Abusive or threatening behavior towards any staff member will not be tolerated and may result in termination of services.

  • Sexual Harassment: Sexual harassment of any kind is strictly prohibited. This includes inappropriate comments, gestures, or advances. Violations will result in immediate termination of services and potential legal action.

Treatment:

  • Informed Consent: You will be provided with a detailed explanation of your diagnosis, treatment plan, and potential risks and benefits of treatment before commencing any physiotherapy services. Your signature on the consent form signifies your understanding and agreement.

  • Participation: Active participation in your treatment plan is essential for optimal results. This includes following your physiotherapist's instructions for exercises and home care routines.

  • Communication: We encourage open communication throughout your treatment. Please discuss any questions or concerns you may have with your physiotherapist.

Payment and Insurance:

  • Fees: Payment is due at the time of service. We accept various payment methods, including Visa, Mastercard, Amex (incurs additional 5% fee). Please inquire about pricing for initial assessments and follow-up appointments.

  • Insurance: We are happy to bill your insurance company directly if you provide us with your insurance information. Please be aware that you are responsible for any co-pays, deductibles, or non-covered services.

Privacy:

  • Patient Information: We take your privacy seriously. Your personal information will be kept confidential in accordance with our Privacy Policy, which is available upon request.

Social Media Consent:

  • Sharing of Images and Testimonials: We may occasionally share patient success stories and testimonials on our website and social media platforms. We will never share any information that could identify you personally without your explicit consent. If you do not want your image or story used for promotional purposes, please inform us in writing. You have the right to withdraw your consent at any time.

Disclaimer:

  • Results: Physiotherapy aims to improve your condition, but specific outcomes cannot be guaranteed. The success of your treatment depends on a variety of factors, including your adherence to the treatment plan and the severity of your condition.

Revisions:

These Terms and Conditions are subject to change at any time. We will notify you of any changes by posting the revised Terms and Conditions on our website or providing you with a copy.

Thank you for choosing PTC Performance! We look forward to partnering with you on your road to recovery.

T&C apply for guarantee:

To receive the PTC Performance Guarantee the following applies:

1.1 A claim must be lodged before your next service/consultation or up to a maximum of seven days after the service has been delivered.

1.2 Any refund must be made in the same manner with which you paid for the service

1.3 Free services offered under the guarantee cannot be redeemed for cash or products and are not transferable or saleable.

1.4 Free services can only be redeemed at the practice at which the guarantee was provided.

1.5 This free service must be of the same value as the original service provided to you and must be provided within seven days of the original service, unless otherwise negotiated and agreed between all parties.

Terms & Conditions – Lidcombe Local $50 Initial Consult Offer

1. Offer Eligibility

• The $50 discount applies to the initial physiotherapy consultation only and is limited to one use per patient.

• This offer is available for new patients only at PTC Performance in Lidcombe.

• The promotion is limited to the first 30 patients who claim the offer.

• While we are targeting Lidcombe Locals, we welcome bookings from nearby community members.

2. How to Redeem the Offer

• The discount can be redeemed when booking online, over the phone, or in person.

• Patients must mention the offer at the time of booking to ensure it is applied correctly.

• The discount is not transferable, and it cannot be exchanged for cash or used for any other services.

• If a patient books an initial consultation but later changes it to another service, the discount will no longer be valid.

3. Private Health Insurance

• We accept all major private health insurance.

• Patients can use their private health insurance on top of this offer. The $50 discount will be deducted first, and any remaining amount can be claimed through health insurance as per standard rebate procedures.

• PTC Performance does not guarantee the exact rebate amount patients may receive from their health fund, as this depends on individual policies.

4. Booking, Cancellation & No-Shows

• No referral is required to book an appointment under this offer.

• Cancellations and rescheduling:

• If you need to cancel or reschedule, you must provide at least 6 hours’ notice before your appointment time.

• Cancellations within less than 6 hours may result in forfeiture of the discount, and the full initial consultation fee may apply.

• No-shows:

• If you fail to attend your booked appointment, the discount will not be reissued for a future booking.

• A no-show fee may apply as per standard clinic policy.

5. Offer Validity & Expiry

• The offer is subject to availability and will end once the first 30 eligible bookings are reached.

• If you book an appointment under this offer but later reschedule to a date after the offer has ended, the discount will no longer be valid.

• PTC Performance reserves the right to modify or withdraw this offer at any time without prior notice.

6. Additional Terms & Conditions

• This promotion cannot be combined with any other offer, discount, or promotional package.

• The offer is not available for group bookings or corporate wellness programs.

• The discount applies only to face-to-face initial physiotherapy consultations—it does not apply to telehealth, mobile physiotherapy, massage therapy, or other services.

• Patients must mention the offer when booking; it cannot be retroactively applied after the appointment.

• PTC Performance reserves the right to refuse the discount if a patient is found to be abusing the offer (e.g., attempting to claim it multiple times).

Terms & Conditions – Expression of Interest for Sports Testing and Injury Screenings

By submitting this Expression of Interest (EOI) form, you agree to the following terms:

1. Expression of Interest Only

Completing this form does not guarantee participation. This is an expression of interest only. Final selection will be based on availability and alignment with program goals.

2. Minimum Numbers & Club Merging

This initiative requires a minimum number of athletes per club to run effectively. If your club does not meet the required numbers, we may contact you to explore merging your athletes with another club to form a combined testing group. We may also suggest alternative dates or locations to facilitate participation.

3. Use of Contact Information

By submitting this form, you consent to us using your contact details to:

• Coordinate and communicate about potential merged club testing events.

• Share updates, scheduling changes, and logistical information.

• Send promotional or marketing materials related to our services, including physiotherapy, sports massage, and performance programs. You may opt out of marketing communications at any time.

4. Eligibility & Limitations

This free testing initiative is strictly limited to 5 clubs and 200 athletes total. Once spots are filled, we will close off further participation.

5. Inclusions of Free Testing

Participating athletes will receive:

• VALD ForceDeck Strength & Power Testing

• Injury Risk Screening

• Custom Player Performance Reports

• Injury Prevention Plan for Coaches

6. $50 Voucher Terms

• Each participating athlete will receive one (1) $50 voucher following completion of their testing session.

• The voucher is redeemable for physiotherapy or sports massage services at PTC Performance Physio Clinic.

• The voucher is valid for 60 days from the date of issue.

• Vouchers are non-transferable, non-refundable, and cannot be exchanged for cash or used in conjunction with other promotions or discounts.

• Only one voucher may be used per appointment.

• Bookings are subject to availability.

• The voucher must be presented (physically or digitally) at the time of the appointment to redeem the discount.

7. Data Privacy

All collected data will be handled in accordance with relevant privacy laws and will only be used for the purposes stated above. Individual performance data will be shared with the athlete and/or coach as part of the program.