Privacy Policy

Effective Date: 12/03/2025
Last Updated: 12/03/2025

This privacy policy outlines how PTC Performance ("we," "our," "us") collects, uses, and protects your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Health Records and Information Privacy Act 2002 (NSW), and other relevant laws.

1. Collection of Personal Information

We collect personal and health-related information to provide safe and effective healthcare services. This may include:

  • Name, date of birth, gender, contact details

  • Medical history, treatment plans, and referral information

  • Medicare, private health insurance, or NDIS details

  • Payment details (if applicable)

  • Website usage data (cookies, IP address, analytics)

We collect information via in-person consultations, phone calls, digital forms, and website interactions.

Sensitive Information: We only collect sensitive information, such as medical history, with your explicit consent or as required by law.

2. Use and Disclosure of Personal Information

Your personal information is used to:

  • Provide physiotherapy and allied health services

  • Communicate with you regarding appointments, treatments, and health updates

  • Process insurance claims, Medicare, and NDIS payments

  • Comply with legal obligations, including reporting requirements

We may disclose your information to:

  • Other healthcare providers (GPs, specialists, allied health professionals) as part of your treatment plan

  • Medicare, NDIS, and private health insurers (where applicable)

  • IT service providers managing our booking systems and data storage (e.g., Cliniko)

  • Legal or regulatory bodies when required by law

We do not sell or share your information for marketing purposes.

3. Data Security & Retention

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access, including:

  • Secure electronic medical record systems

  • Encrypted communications and password protection

  • Restricted staff access to sensitive data

  • Regular security audits and compliance checks

We retain health records as required by Australian law and securely destroy them when no longer needed.

4. Website Data, Cookies & Third-Party Services

When you visit our website, we may collect:

  • Usage data through cookies and analytics tools (Google Analytics, Meta Pixel, etc.)

  • Information entered via online booking systems

You can manage cookie preferences via your browser settings. Third-party booking systems we use comply with Australian privacy standards.

5. Accessing & Correcting Your Information

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate or outdated data

  • Withdraw consent for data processing (subject to legal obligations)

To make a request, contact us at:
Email: info@ptcperformance.com
Phone: (02) 7226 3616

Requests are processed within 30 days, subject to verification of identity.

6. Opt-Out of Communications

You can opt-out of receiving promotional messages by contacting us. However, we may still send essential service-related communications.

7. Complaints & Further Information

If you believe we have breached your privacy rights, you can lodge a complaint with us via email or phone. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):

8. Changes to this Policy

We may update this policy periodically. Any significant changes will be notified via our website or email.

By using our services, you agree to the terms of this Privacy Policy.